Refund policy

At Herbal Organic Works, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact our customer service team so we can work with you to resolve the issue.

Depending on the situation, we may provide a refund, store credit, or replacement.

Please note that special-order items and shipping charges may not be eligible for a refund.

To help us process your return quickly, please have your order number and a brief reason for the return available when contacting our customer service team.

Return Requirements

  1. All returns must be approved by Customer Service before being sent back. Customer Service will provide a Return Material Authorization (RMA) number when applicable. The RMA number must be clearly marked on the outside of the package.
  2. Return requests must be submitted within 30 days of the invoice date to be eligible for a full credit or refund.
  3. Returns requested after the 30-day return period may not be accepted.
  4. Special-order items are not eligible for return.
  5. Shipping charges are generally non-refundable.

Damaged Packages

We take care to ensure that your order is properly packaged and protected before it leaves our facility. However, packages can occasionally become damaged during transit.

If your order arrives damaged, please contact us as soon as possible so our customer service team can assist you with the next steps.

If possible, keep the original packaging and take photos of the damaged package and products, as these may be helpful when reviewing your claim.

Track Your Order

Tracking your Herbal Organic Works order is easy.

Once your order has been shipped, you will receive an order confirmation or shipping email with your tracking information when available.

You can track your order in either of the following ways:

Track Using Your Order Number

You can also use your order number directly through the Track Your Order option on our website to check your order status.

Simply enter your order number and the requested information to view the latest available status of your order.

Track Through the Shipping Carrier

If your order has been shipped with UPS or another supported carrier, you can also use the tracking number provided in your shipping confirmation email to follow your package directly through the carrier.

Please note: Tracking information may take some time to update after your order has been handed over to the shipping carrier.