Privacy Policy
SHOP SAFELY & SECURELY
We take pride in offering a safe and secure online shopping experience. We know that the safety of your personal information is extremely important to you. We use a variety of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. We do not store your actual credit card numbers at Herbal Organic Works. Your credit card number is encrypted, sent directly to our payment processor, and never stored. We receive a token from our credit card processor, which we use instead of your credit card number to process your transaction.
SAFE SHOPPING GUARANTEE — PROTECTION AGAINST CREDIT CARD FRAUD
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted, through no fault of your own, from purchases made on our website while using our secure server.In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
DAMAGED PACKAGES
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, please contact us immediately so that we can assist you. Please note that you will need to hang onto the original packaging and damaged items until any damage claims are processed so that they can be inspected by the carrier, if necessary.
Shipping & Returns Policy
SHIPPING INFORMATION
All online orders shipped via UPS will be shipped within 1-2 business days. Orders that are shipping via USPS may take one additional day for shipment, as our USPS pickup time varies. Please refer to the map below to estimate UPS ground delivery times.
SHIPPING RATES
All rates are calculated in real-time (by UPS or USPS) on our site on the first page of the checkout process. If you have added items to your shopping cart, you will also be able to see estimated shipping rates before proceeding to checkout.
Please note: Additional fees, such as brokerage charges, duties, taxes, and government inspection fees, may apply to international shipments. You are responsible for these fees.
FREE SHIPPING ON ORDERS OVER $75+
Retail orders of $75 or more at “herbalorganicworks.com” qualify for free ground shipping within the contiguous US and using standard shipping.
Here are the terms and restrictions associated with our offer:
- The $75 qualification is based on your merchandise subtotal, after discounts and before tax is added.
- International shipping is NOT included in this offer, except as noted for orders going to specify countries that reach a higher minimum order total. You will still be responsible for any additional charges, such as customs brokerage fees and all import duties or taxes.
- Free shipping only includes shipments made to addresses within the continental United States with standard shipping.
- Herbal Organic Works reserves the right to select the carrier when paying the freight.
- Herbal Organic Works reserves the right to end or change this free shipping offer at any time.
HASSLE-FREE RETURNS
We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement, whichever you prefer. However, we do not refund any special order items or shipping charges. To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Please follow the brief instructions and requirements listed below:
- Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at +1 917 864 2878 between the hours of 10:00 AM and 10:00 PM PST, Monday through Sunday.
- To receive full credit, you must contact customer service within 15 days of the invoice date. No credit or returns are allowed after 15 days.
- No returns will be accepted for special-order items.
DAMAGED PACKAGES
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.
TRACKING YOUR PACKAGES
Tracking your orders placed at “herbalorganicworks.com” is easy. Once we have completed your order, you will receive an email from us containing your UPS tracking number, which you can use to track your package at www.ups.com. Each completed order will contain the tracking number and a ‘Track It!’ button toward the bottom of the invoice.